Refund policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return and refund under the terms outlined below.
1. 30-Day Return Policy
We offer a 30-day return period.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused by the customer
- Accompanied by your order number or proof of purchase
We reserve the right to refuse returns that do not meet these requirements.
2. Free Returns
Returns within the 30-day return period are free of charge.
If you would like to return an eligible product, please contact us at [Customer Service Email] before sending the item back.
We will provide you with the necessary return instructions and, where applicable, a return shipping label.
Please do not send products back to the sender address shown on the original package unless instructed by our customer service team.
3. How to Request a Return
To request a return, please contact us at [Customer Service Email] and provide the following information:
- Order number
- Name used to place the order
- Product(s) you wish to return
- Reason for the return
- Photos of the product, if requested
Our customer service team will review your request and provide return instructions.
4. Refunds
Once we receive and inspect your returned item, we will process your refund if the return meets the applicable requirements.
Approved refunds will be issued to the original payment method used for the purchase.
We will process the refund within 3 business days after the returned item has been received and the return has been approved.
Depending on your bank, credit card company, or payment provider, it may take additional time for the refunded amount to appear in your account.
5. Refund Amount
For an approved return, the eligible purchase amount will be refunded to the original payment method.
Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or the issue was caused by an error on our part.
6. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [Customer Service Email].
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
7. Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, or other applicable reasons.
Examples may include products that have been opened, used, or otherwise cannot be resold in their original condition.
Any applicable product-specific return restrictions will be communicated on the relevant product page or at the time of purchase.