Shipping policy

We are committed to processing and delivering your order as efficiently as possible. Please review the following shipping information before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after your order has been successfully placed.

Orders are not processed or shipped on weekends or U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Delivery Time

The estimated delivery time is approximately 10–14 business days after your order has been shipped.

Please note that delivery times are estimates and may vary depending on the destination, carrier, weather conditions, customs procedures, and other circumstances beyond our control.

The estimated total time from placing your order to delivery is generally:

1–3 business days for processing + 10–14 business days for delivery.

3. Shipping Address

Please make sure that your shipping address is complete and accurate when placing your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at [Customer Service Email]. We will do our best to assist you, but we cannot guarantee that the address can be changed after the order has entered the processing or shipping stage.

4. Order Tracking

Once your order has been shipped, tracking information may be provided by email.

Please allow some time for the tracking information to become active after the package has been handed over to the shipping carrier.

If your tracking information has not been updated for several days, please contact us at [Customer Service Email] and we will assist you as soon as possible.

5. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

Delays may be caused by factors including, but not limited to:

  • Severe weather conditions
  • Carrier delays
  • Customs clearance
  • Public holidays
  • Incorrect or incomplete shipping addresses
  • High shipping volumes
  • Other circumstances beyond our reasonable control

We appreciate your patience and understanding in these situations.

6. Lost or Undelivered Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location indicated by the carrier.

If you are still unable to locate your package, please contact us at [Customer Service Email] so we can help you investigate the issue.

For packages that are confirmed as lost in transit, we will work with the shipping carrier to determine the appropriate resolution.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at [Customer Service Email].

To help us resolve the issue, please provide:

  • Your order number
  • A description of the damage
  • Clear photos of the damaged product and packaging

We will review your request and provide an appropriate solution in accordance with our policies.

8. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions. If we are unable to ship an order to your selected destination, we will contact you as soon as possible.

 

Enjoy FREE SHIPPING on all orders of $30 or more.